slotvigor Platform Privacy Notice
This page describes what data we collect when you use slotvigor and how we keep that data protected. We are transparent about our data practices — we explain what information we gather, why we need it, who has access to it, and how long we retain it. When you create an account on slotvigor, provide your identity documents for verification, or fund your account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, you share personal information with us. We treat that information with care and follow industry-standard security practices.
Our privacy practices reflect our commitment to transparency. We do not sell your personal data to marketing companies or data brokers. We do not share your betting history with third parties except where required by law (such as anti-money-laundering compliance). We use your data solely to operate slotvigor — account verification, payment processing, fraud prevention, and customer support. You have rights over your data: you can request access, correction, or deletion under applicable privacy law, and you can contact us anytime with questions.
Read through this notice to understand our data practices. If you have specific questions, our support team is available via in-app messaging and email.
What data we collect on slotvigor
We collect different categories of data depending on your use of slotvigor. When you create an account, we collect your email address, password (encrypted), full legal name, date of birth, phone number, and identity card number. During KYC verification, you upload a photo of your identity document and sometimes proof of address. We use automated OCR (optical character recognition) to read your documents and extract the information. If the scan fails, our team may review your documents manually.
When you fund your account on slotvigor, we record your deposit method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank Virtual Account), the amount, the timestamp, and the transaction reference. We do not store your full payment card details or e-wallet credentials — payment gateways handle those securely. When you place bets or play casino games, we log every action: the game, your stake, the outcome, settlement time, and your balance before and after.
We also collect device information: your phone model, operating system version, app version, and approximate location (IP address). We collect this to troubleshoot technical issues, prevent fraud, and understand which devices our users prefer. We do not use location data for marketing.
- Account data
- Email, password (hashed), full name, date of birth, phone, identity number, address (from KYC verification).
- Transaction data
- Deposits, withdrawals, payment method, amounts, timestamps, and transaction references.
- Betting data
- Every bet, game, stake, outcome, settlement time, and balance changes.
- Device data
- Phone model, OS version, app version, IP address, and approximate location.
How we use your data on slotvigor
We use your data for specific purposes. First, account management — we verify your identity through KYC, confirm you are eligible to use slotvigor, and prevent duplicate accounts. Second, payment processing — we confirm your deposit via your chosen method (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfer), process your withdrawals, and communicate with payment partners about your transactions. Third, fraud prevention — we monitor your account for unusual betting patterns, velocity anomalies (rapid deposits and withdrawals), or impossible gameplay (winning too consistently). If we detect suspected fraud, we may pause your account and request additional verification.
Fourth, compliance — we retain your data to comply with anti-money-laundering (AML) regulations and provide records to authorities if required by law. Fifth, customer support — we use your account history to resolve disputes, explain bet outcomes, or help with technical issues. Sixth, research and improvement — we analyse aggregate data (not linked to you personally) to improve our platform's performance, game selection, and user experience.
We do not sell your data
Your personal information is never sold to marketing companies, data brokers, or third-party advertisers. We use your data only to operate slotvigor and comply with law.
Who has access to your data on slotvigor
Your data is accessed by slotvigor employees who need it to do their job: customer support staff (to help you), payment processors (to confirm transactions), fraud analysts (to detect suspicious activity), and management (for compliance audits). Outside our organization, we share data with payment partners (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet gateways, and banks) only to process your deposits and withdrawals. Those partners have their own privacy policies governing how they handle your payment information.
We may share your data with legal or law-enforcement authorities if required by court order, subpoena, or applicable law. We may also share anonymised data (data that cannot identify you) with researchers, auditors, or regulatory bodies investigating industry standards or compliance issues. We do not share your data with marketing partners, affiliates, or social media platforms.
How long we retain your data on slotvigor
We keep your account data as long as your account is active. Once you close your account, we retain your data for a limited period to comply with AML regulations and resolve any outstanding disputes. Typically, we delete most account data within two years of account closure, but we may retain transaction records longer if required by law. Your betting history remains in our system permanently to audit game fairness and settle disputes.
If you request data deletion under applicable privacy law, we will delete personal information where legally possible. However, we cannot delete transaction records or betting history because we are obligated to retain those for compliance purposes.
How we protect your data on slotvigor
We use industry-standard SSL encryption on all slotvigor pages where you enter sensitive information (login, payment, KYC documents). Your password is hashed using a one-way encryption algorithm — we never store or see your plaintext password. Our servers sit in secure data centres with restricted physical access. Our team undergoes security training, and we monitor our systems for unauthorised access attempts.
However, no security system is perfect. We cannot guarantee absolute immunity from cyberattack or data breach. If a breach occurs, we will notify you and relevant authorities as required by law. We recommend you use a strong, unique password on slotvigor, do not share your login credentials, and contact support immediately if you suspect your account has been compromised.
Cookies and tracking on slotvigor
We use cookies on slotvigor to store your session information (so you stay logged in across pages) and to remember your preferences (language, notification settings). Cookies are small files stored on your phone or computer. You can control cookies through your browser or phone settings — disabling cookies may affect your slotvigor experience (you may be logged out more frequently). We do not use cookies for marketing tracking or to profile your behaviour for third parties.
Our app (Android APK) may request permission to send you push notifications about new games, promotions, or account activity. You control notification permissions in your phone's settings — you can disable all notifications, allow only urgent alerts, or turn notifications off entirely.
Your rights regarding your data on slotvigor
Depending on your jurisdiction, you may have rights over your personal data. These typically include the right to access (request a copy of your data), the right to correction (fix inaccurate information), and the right to deletion (request removal of your data, subject to legal retention requirements). You may also have the right to data portability (receive your data in a structured format). To exercise these rights, contact our support team with your request and verify your identity.
We will respond to your request within a reasonable timeframe, typically one to two weeks. We may ask for additional information to confirm your identity or explain how your request affects your account. Some requests (like deletion) may not be fully granted if we are required by law to retain your data.
Data location and international transfers on slotvigor
Our servers may be located in jurisdictions outside your country. When you use slotvigor, your data may be transferred to and stored in those jurisdictions. This means your data may be subject to the privacy laws of those countries, which may differ from your home country. By using slotvigor, you consent to your data being transferred and processed internationally. If you are uncomfortable with this, do not use our platform.
Contacting us about privacy on slotvigor
If you have questions about this privacy notice, want to exercise your data rights, or believe we have mishandled your information, contact our support team via in-app messaging or email. We will investigate your concern and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact your local data-protection authority (if your jurisdiction has one).
We update this privacy notice whenever our data practices change materially. Last updated to reflect our current KYC verification methods, payment processing partners, and data retention practices.
Summary of our privacy practices on slotvigor
We collect personal data — name, identity, contact information, payment details, and betting history — to operate slotvigor and comply with anti-money-laundering regulations. We encrypt your data, protect it with industry-standard security, and do not sell it to third parties. We share data with payment partners (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, banks) only to process your transactions, and with authorities only if required by law. You have the right to access, correct, or delete your data (subject to legal retention requirements). We store your data for as long as needed to operate your account and comply with law. Our servers may be located internationally, so your data may be processed outside your home country. Contact our support team with any privacy questions or to exercise your data rights.